queen bd Privacy Policy

queen bd (referred to hereafter as "Platform", "we" or "our") has prepared this privacy policy so that our users — players from every part of Bangladesh — can understand how their personal information is managed.

This policy should be read together with the Terms and Conditions, as both documents together define the rights and responsibilities of every user registered on queen bd.

By browsing the queen bd website, completing registration, or using any of our services, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, we recommend that you contact our support team.

This policy has been prepared in accordance with applicable data protection regulations in Bangladesh and follows international data security guidelines.

2.1 Registration and Account Information

We collect the information you provide when opening an account on queen bd. This includes:

• Full name and date of birth (for identity verification)
• Email address and mobile number
• Username and password chosen by the user (stored in encrypted form)
• Payment-related information, such as mobile wallet numbers (bKash, Nagad, Rocket, Upay)

2.2 Usage Data

When you use the queen bd platform, certain technical information is collected automatically:

• IP address and device identifier
• Browser type and operating system information
• Time of site access, session duration, and a list of pages visited
• Login history and security-related activity

2.3 Transaction Data

A record of every deposit and withdrawal transaction is stored in our system. This information is necessary to ensure financial security and to resolve disputes.

queen bd uses collected data only for specific and lawful purposes. No data is used outside its designated purpose.

3.1 Service Operation and Improvement

• Completing the account registration process and verifying user identity
• Processing transactions — receiving deposits and processing withdrawals
• Improving the quality of gaming services and providing a personalised experience
• Identifying and resolving technical issues

3.2 Communication and Support

• Contacting you regarding important account-related matters
• Sending promotional and bonus notifications (with your consent)
• Providing customer support — via live chat and email

3.3 Security and Compliance

• Preventing fraud, money laundering, and other criminal activity
• Protecting user accounts from unauthorised access
• Monitoring usage behaviour to ensure responsible gaming

queen bd retains your personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or for as long as applicable laws or regulations require it to be kept.

4.1 Data for Active Accounts

All relevant data is retained while your account remains active. Even after an account is closed or deactivated, financial and transaction records are kept for a set period.

4.2 Data Deletion Requests

You may request that your personal data be deleted. However, due to legal obligations, some data may not be possible to delete before a certain period has elapsed. Please contact our support team for more information.

4.3 Location of Data Storage

Collected data is stored on secure and protected servers. Necessary security measures are ensured for any international data transfers.

queen bd never sells your personal data for commercial purposes or transfers it inappropriately to third parties. However, limited data may be disclosed in the following circumstances:

5.1 Service Provider Partners

The minimum necessary data is shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), technical support, and customer service operations. These partners operate under strict confidentiality agreements and may not use the data for their own purposes.

5.2 Legal Obligations

queen bd may be legally required to disclose necessary information in response to a court order, government investigation, or a lawful request from a law enforcement agency.

5.3 Fraud Prevention

Specific data may be shared with technology partners as part of fraud detection and prevention measures. This is done in the interest of financial protection for all users.

The queen bd website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, managing security tokens, and carrying out the basic functions of the site. The site will not work properly without them, so they are always active.

6.2 Functional Cookies

These cookies are used to remember language preferences, page layout, and user customisations. They can be disabled from your browser settings, though some features may become limited as a result.

6.3 Analytics Cookies

Analytics cookies are used to collect anonymous statistics about site visits. This information helps improve the user experience. You can turn off these cookies through your browser if you wish.

Every registered user of queen bd holds certain rights over their own data. We are committed to respecting these rights.

7.1 Right to Access Data

You may request at any time to find out what data we hold about you. We will contact you within a reasonable time to respond to this request.

7.2 Right to Correct Data

If any data stored in your account is incorrect or out of date, you may request a correction. In most cases data can be updated directly from account settings; for more complex cases, contact the support team for assistance.

7.3 Opting Out of Marketing Communications

If you no longer wish to receive promotional emails or messages, you may use the unsubscribe option at the bottom of any marketing message, or let the support team know. Important account-related notifications cannot be turned off.

7.4 Right to Close Account

You may request to close your queen bd account at any time. The Responsible Gaming Guidelines describe in detail the process for temporarily or permanently closing an account.

queen bd has put in place industry-standard technical and organisational measures to keep your personal and financial data secure.

8.1 Encryption and SSL

All communication on the site is encrypted using SSL (Secure Sockets Layer) technology. As a result, no third party can read any data passing between your browser and our servers.

8.2 Password Protection

Passwords are never stored as plain text — they are always secured using a one-way hashing algorithm. No member of our staff or team will ever be able to see your password.

8.3 Access Control

Access to your data is restricted to specific staff members who need it to carry out their professional duties. All access is logged and audited regularly.

8.4 Response to Security Breaches

In the event of a security breach, queen bd will act promptly to take the necessary steps and will notify affected users in a timely manner.

All services on queen bd are for persons aged 21 or over. This platform does not intentionally collect data from anyone under the age of 21.

Age is verified during the registration process. If we have reason to suspect that someone under the age of 21 has opened an account, that account and all associated data will be deleted immediately.

If a parent or guardian suspects that their minor child has registered on this site, they are requested to notify our support team without delay.

If you have any questions, concerns, or complaints about this privacy policy, please contact us directly. Our support team provides assistance in Bengali and English 24 hours a day, 7 days a week.

10.1 Contact Methods

• Live Chat: Log in to the site and get immediate assistance directly via live chat
• Email: [email protected]

10.2 Complaints Process Timeline

An initial response to privacy-related complaints will be provided within a maximum of 7 business days of receipt. Complex matters may require more detailed investigation and may take additional time.

10.3 Notice of Policy Changes

If any significant changes are made to this Privacy Policy, a notification will be sent to your registered email and the updated date will be shown on the site. If you continue using the service after the changes take effect, you will be considered to have accepted the new policy.

For answers about our services, rules, or general questions, visit the Frequently Asked Questions (FAQ) page, where common topics are explained briefly.