Safe Betting

Our Commitment to Responsible Gaming

queen bd believes entertainment is only worthwhile when enjoyed with awareness. On this page you will find all the information you need about setting your own limits, recognising warning signs, and finding help.

For Ages 21 and Over

Our Position

Gaming Is for Entertainment, Not Income

You must be at least 21 years old to enjoy casino games or sports betting at queen bd. This rule is not a formality — it is part of our firm commitment to protecting younger people. Minors are strictly prohibited from creating accounts or taking part in any game, and any such account that is identified will be closed without delay.

Betting and casino games are a leisure activity for people — they should not be treated as a source of income. Chance and probability play a role in the outcome of every game, so repeatedly placing bets to recover losses is a risky habit. Stay aware, and never go beyond what you can afford.

Our Terms and Conditions set out in detail the responsible gaming obligations and all rules relating to your account. In any situation, these rules serve as a reference for you.

In Your Control

Set Your Own Limits

queen bd provides several tools that let you control the pace and amount of your own play. These tools are active 24/7.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes 24 hours to come into effect, but reducing it applies immediately.

Session Time Limit

Decide in advance how many hours you will play in one session. When the set time is up, you will be logged out automatically and prompted to take a break before starting a new session.

Account Break

Take a temporary break for any period from 1 day to 6 weeks. During the break, no bets can be placed and promotional messages will also be paused.

Self-Exclusion

If you choose long-term self-exclusion, your account will be closed for a minimum of 6 months or permanently. This decision cannot be reversed, and creating a new account during this period is also prohibited.

Gaming History

View your betting history, win/loss record, and deposit and withdrawal history at any time. This helps you understand your own patterns.

Time Notifications

You will receive automatic notifications after playing for a set amount of time. These reminders keep you aware and help you take a break when needed.

Direct Request

Apply for a Limit

Fill in the form below to let our 24/7 support team know. Your request will be processed promptly.

Limit Type Duration Amount (in taka, if applicable)

Stay Alert

Signs of Problem Gaming

If any of the following feels true for you or someone you know, consider seeking help.

You keep betting to recover losses and place larger amounts each time.
You hide the amount you play or your losses from family or friends.
You have tried to stop playing but cannot — you feel restless or irritable when you try.
You neglect daily responsibilities, family, or work to spend time gaming.
You borrow money or dip into savings to fund your play, and it is causing you worry.
You cannot stay focused during time away from gaming and keep thinking about the next session.

Assess Yourself

Ask Yourself These Questions Honestly

Consider the questions below to judge your own gaming habits — no judgment, just awareness.

Do I ever spend more than my set budget?

Do I lose my temper or blame myself when I lose?

When I win, do I keep going in the same session chasing a bigger win?

Do I know how much in total I spent on gaming last month?

A Helping Hand

Where to Get Help

The first step with any problem is acknowledging it. You are not alone — your family, professional counsellors, and the queen bd support team are always here.

queen bd Live Chat

Get support in Bengali and English 24 hours a day, 7 days a week. Submit a request for account limits or self-exclusion right away.

Email Support

Send a detailed problem or a self-exclusion request by email. Our team replies in Bengali and your privacy is fully protected.

Family and Trusted People

Talk to a close family member or a trusted friend. They can see you from the outside and help you make the right decisions.

Professional Advice

Visit a mental health specialist or counsellor. Professional services for psychology and behavioural issues are more accessible in Bangladesh than ever before.

Our Frequently Asked Questions (FAQ) section also has answers to many questions about responsible gaming. Our Privacy Policy explains how your personal information and account data are kept secure.

queen bd's Commitment

We believe a healthy, long-term entertainment experience is only possible when players remain in control of themselves. That is why we always ensure responsible gaming tools, awareness messages, and active support are available on our platform.

Practical Tips

Some Ways to Play Responsibly

Responsible gaming does not mean stopping play; it means enjoying it on your own terms, within your own budget, and within a defined amount of time. A few simple habits below can help keep your experience healthy.

Set a fixed budget before you play and end the session once you have lost that amount.

Take at least a 10-minute break every hour — get up, drink some water, and rest your eyes.

Do not play when you are angry, sad, or under stress — your ability to make decisions is reduced at those times.

Set a specific winning target and end the session once you reach it — do not try to push it further.

Give priority to time with family, sports, or hobbies — betting is only one part of life.

Review your gaming history once a week — seeing the numbers builds awareness.

Minor Protection

No One Under 21

Age is verified at registration on queen bd, and ID may be requested at any stage if there is any doubt. If there are minors in your home, take the following precautions:

Use a password on your device and do not close the browser without logging out first.

Always keep your login details private — do not share them with anyone, including family members.

Keep parental controls enabled on your device so children cannot access betting sites.

Frequently Asked Questions

Questions About Responsible Gaming

Yes. When you activate self-exclusion, you can request a withdrawal of any funds remaining in your account. No new deposits or bets will be allowed during the exclusion period, but the process of withdrawing your existing balance will continue as normal.

A request to increase your deposit limit takes effect 24 hours after it is received. This waiting period is intentional — to prevent limits from being raised on impulse. Reducing a limit, however, takes effect immediately.

You must provide your date of birth at registration. A national ID card or other government-issued ID may also be requested at any point during account verification. If anyone under 21 is identified, their account is closed immediately.

A temporary break lasts from 1 day to 6 weeks, and the account is reactivated automatically when the period ends. Self-exclusion is for a minimum of 6 months and cannot be reversed. Self-exclusion is the right choice for anyone who feels they need a long-term break.

The account holder must make the request themselves, but if someone is in serious difficulty, family members can notify the support team. The support team will assess the situation and take the necessary steps. Contact us via 24/7 live chat.